Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the RESILIGENT website and our services. By accessing our website or engaging our services, you agree to be bound by these Terms.

RESILIGENT provides advisory-led leadership and organisational development services, including diagnostics, coaching, capability building, and the Impact AS Plus™ platform.

2. Definitions

• "RESILIGENT", "we", "our", "us" refers to RESILIGENT and its affiliated entities.
• "Client", "you", "your" refers to any individual or organisation using our website or services.
• "Services" refers to all advisory, coaching, diagnostic, assessment, and development services provided by RESILIGENT.
• "Impact AS Plus™" refers to our proprietary leadership and talent intelligence system.

3. Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our systems or networks
• Transmit any harmful code, viruses, or malicious software
• Copy, reproduce, or redistribute our content without permission

4. Our Services

RESILIGENT provides professional advisory and development services including:

• Leadership diagnostics and 360-degree assessments
• Executive coaching and leadership development
• Organisational advisory and change management
• Capability building and training programmes
• Graduate recruitment and assessment centre design

Specific terms for individual engagements will be set out in separate service agreements or statements of work.

5. Intellectual Property

All intellectual property rights in our website, services, and materials belong to RESILIGENT or our licensors. This includes:

• The RESILIGENT name, logo, and branding
• Impact AS Plus™ platform and associated diagnostics
• JobFit™ and InsightEdge™ assessment tools
• All methodologies, frameworks, and proprietary content

You may not use, reproduce, or distribute our intellectual property without prior written consent.

6. Confidentiality

We treat all client information with strict confidentiality. Assessment results, diagnostic data, and coaching conversations are handled in accordance with professional ethical standards and our Privacy Policy.

Specific confidentiality provisions may be detailed in individual service agreements.

7. Professional Standards

RESILIGENT operates in accordance with recognised professional and ethical standards. Our practitioners hold relevant qualifications and adhere to codes of conduct from bodies including:

• International Coaching Federation (ICF)
• British Psychological Society (BPS)
• Chartered Institute of Personnel and Development (CIPD)

8. Limitation of Liability

To the fullest extent permitted by law:

• Our website and its content are provided "as is" without warranties of any kind
• We shall not be liable for any indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the fees paid for the relevant services

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Indemnification

You agree to indemnify and hold RESILIGENT harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of our services.

10. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party sites. Access to such sites is at your own risk.

11. Termination

We reserve the right to suspend or terminate your access to our website or services if you breach these Terms. Termination of specific service engagements will be governed by the applicable service agreement.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, unless otherwise specified in a service agreement.

For clients based in Nigeria, Nigerian law may apply as specified in individual agreements.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes may be referred to mediation or arbitration as agreed between the parties.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.